Welcome to Hugoro Store (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website hugorostore.com and all related services. By accessing or using our website, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our premium menswear e-commerce platform is available to individuals aged 18+ who can form legally binding contracts. By using our site, you represent you meet these requirements.

1.2 Intellectual Property Rights

All content on this site, including text, graphics, logos, and product designs, is our exclusive property or licensed to us and protected by international copyright laws. Unauthorized use may violate these laws.

You may view and print pages for personal use only. Commercial use without express written consent is prohibited.

2. Product Information

2.1 Product Descriptions

We meticulously describe our premium menswear in the following categories:

  • Accessories
  • Face + Body
  • Footwear
  • Jeans & Trousers
  • Knitwear & Sweats
  • Outerwear
  • Shorts
  • Swimwear
  • Tops
  • Underwear & Nightwear

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by processing payment and preparing for shipment. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store full credit card details on our servers.

3.3 Pricing and Taxes

All prices are in USD. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping Policy

4.1 Shipping Areas

We ship globally except to certain remote areas and parts of Asia. Shipping restrictions apply to some locations.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary due to customs processing.

4.3 Order Tracking

You’ll receive tracking information via email once your order ships. Please allow 24 hours for tracking to activate.

5. Returns and Exchanges

5.1 Return Eligibility

To qualify for returns/exchanges:

  • Items must be unworn, unwashed with tags attached
  • Request must be initiated within 15 days of receipt
  • A completed return form must accompany items

Hygiene Notice:

We cannot accept returns on underwear, nightwear, or swimwear unless defective or incorrect. All other categories are eligible.

5.2 Return Process

  1. Email [email protected] with your order number and return details
  2. Prepare items with original packaging and completed return form
  3. Ship to: Hugoro Store Returns, 2772 Wines Lane, Houston, TX 77002, USA

Return shipping costs are your responsibility unless the return results from our error.

5.3 Refunds

Refunds are issued to your original payment method within 7-10 business days after we receive and inspect returns. Shipping fees are non-refundable.

6. User Responsibilities

  • Provide accurate account and payment information
  • Review order details before submission
  • Inspect shipments promptly upon arrival
  • Follow care instructions for product maintenance
  • Comply with all applicable laws regarding online purchases

7. Limitations of Liability

Hugoro Store shall not be liable for:

  • Delays beyond our reasonable control (e.g., customs, carrier issues)
  • Incorrect care or use of products
  • Minor variations in product appearance
  • Indirect, incidental, or consequential damages

Our total liability for any claim related to our products shall not exceed the purchase price paid.

8. Privacy and Data Protection

We handle personal information according to our Privacy Policy, which forms part of these Terms.

9. Governing Law

These Terms shall be governed by Texas law. Any disputes shall be resolved in Houston courts.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

11. Contact Information

For questions about these Terms:

Hugoro Store
2772 Wines Lane
Houston, TX 77002
United States
Email: [email protected]
Hours: Monday-Friday, 9AM-5PM CST

Thank you for choosing Hugoro Store for your premium menswear needs.