At Hugoro Store, we are committed to delivering premium menswear with the same attention to detail we apply to our customer service. Below you’ll find comprehensive information about our shipping and returns processes designed to provide a seamless experience for our discerning clientele.

Shipping Information

We ship globally (excluding certain remote areas and parts of Asia) using premium carriers to ensure your order arrives in perfect condition.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your needs:

1. Standard Shipping: $12.95 via DHL or FedEx
Delivery timeframe: 10-15 business days after dispatch

2. Free Shipping: Available on orders over $50 via EMS
Delivery timeframe: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas may experience longer delivery times.

Returns & Exchanges

We want you to be completely satisfied with your Hugoro Store purchase. Our straightforward returns process reflects the sophistication of our brand while maintaining the highest standards.

Eligibility

To qualify for a return or exchange:

  • Items must be in original condition: unworn, unwashed, with all tags attached
  • Returns must be initiated within 15 days of receiving your order
  • A completed return form must accompany your package

Important Hygiene Notice: Due to hygiene considerations, we cannot accept returns on underwear & nightwear and swimwear unless items arrive defective or incorrect. All other categories (including accessories, outerwear, knitwear, and footwear) are eligible for returns.

Return Process

1. Initiate Your Return:
Email our customer service team at [email protected] with your order number and the items you wish to return/exchange. You may use the template provided below.

2. Prepare Your Package:
Include all original packaging and a completed return form (generated after your return request is approved).

3. Ship Your Return:
Send your package to our Houston headquarters using a trackable shipping method:

Hugoro Store Returns
2772 Wines Lane
Houston, TX 77002
United States

Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (size or color):

  • Follow the same process as returns, clearly specifying your desired replacement item
  • We will ship your new item once the original is received and inspected
  • Price differences will be charged or refunded as applicable

Refund Timeline & Methods

  • Processing begins when we receive and inspect your return (typically 3-5 business days)
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Allow 7-10 business days for the refund to appear on your statement
  • Shipping costs are non-refundable

Return Request Template

Copy and paste this template into your email to initiate a return:

Subject: Return Request for Order #[Your Order Number]

Dear Hugoro Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:
– Item(s) for return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund / Exchange for (specify size or item)]

Please provide return instructions and any required forms.

Best regards,
[Your Full Name]
[Your Contact Information]

Customer Support

Our Houston-based style advisors are available Monday-Friday, 9AM-5PM CST at [email protected] for any questions regarding shipping, returns, or exchanges.

Thank you for choosing Hugoro Store for your premium menswear needs. We appreciate your business and look forward to serving you again.