At Hugoro Store, we’re committed to delivering premium style with seamless service. Below you’ll find answers to common questions about our products, shipping, returns and more. For additional inquiries, our style advisors are always available at [email protected].

Product Information

Q: What style of clothing does Hugoro Store specialize in?
A: We offer contemporary menswear that blends designer-inspired details with everyday versatility. Our collections range from workwear essentials to weekend wardrobe staples, with a focus on premium materials and accessible price points.
Q: Do you offer plus sizes or extended sizing?
A: Currently our collections focus on standard sizing (S-XXL). We’re actively working to expand our size range to be more inclusive – check individual product pages for specific measurements.
Q: How can I determine the right size for me?
A: Each product page includes detailed size charts with measurements. For tailored items like our HUGO Red and BLUE lines, we recommend comparing these to your best-fitting garments.

Shipping & Delivery

Q: What shipping options are available?
A: We offer two premium shipping methods:
– Express Shipping: $12.95 via DHL/FedEx (1-2 day processing + 10-15 day delivery)
– Free Standard Shipping: For orders over $50 via EMS (1-2 day processing + 15-25 day delivery)
Q: Do you ship to my country?
A: We ship worldwide except some Asian countries and remote regions. During checkout, simply enter your address to confirm availability.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. Track directly through our logistics partners (DHL, FedEx, or EMS) for real-time updates from our Houston headquarters to your doorstep.
Q: Why is my delivery taking longer than estimated?
A: While we strive for timely delivery, occasional delays may occur due to customs processing or local carrier issues. Rest assured we’ll notify you if there are any significant delays with your premium styles.

Returns & Exchanges

Q: What is your return policy?
A: We offer easy returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. Return shipping costs are the customer’s responsibility unless the item is defective.
Q: How do I initiate a return?
A: Email our style advisors at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label for defective items.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
Q: Do you offer gift cards or store credit?
A: Currently we don’t offer gift cards, but we’re developing this feature for future release to help you share the Hugoro style.

Customer Service

Q: How can I contact customer service?
A: Our style advisors are available via email at [email protected]. We typically respond within 24 business hours.
Q: What are your business hours?
A: Our Houston-based team operates Monday-Friday, 9AM-5PM CST. Emails received outside these hours will be answered the next business day.
Q: Where is Hugoro Store located?
A: Our headquarters and fulfillment center is at 2772 Wines Lane, Houston, TX 77002, USA. This is also our return address for any exchanges.

Still have questions? Our style advisors are always happy to help you build your perfect contemporary wardrobe. Email us at [email protected] or shop our collections today to experience fashion that delivers on both style and substance.